Cancellation, Refund & Return Policy
Thank you for shopping with us. We take great pride in the quality and originality of our artworks. Please read our refund and return policy carefully before making a purchase.
Cancellation Policy
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Orders for original artworks can be cancelled within 24 hours of placing the order, provided the artwork has not yet been shipped.
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After 24 hours, or once an order is dispatched, cancellations are no longer possible.
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Custom or commissioned artworks cannot be cancelled once work has begun.
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To request a cancellation, email us with your order number and full name as soon as possible.
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If a cancellation is approved before dispatch, the payment will be refunded within 7–14 business days, minus any non-refundable payment gateway fees.
Eligibility for Returns
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Returns are accepted only if the artwork arrives damaged or if there has been a clear error such as the wrong artwork, major discrepancy in description, or incorrect size.
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Change of mind returns are not accepted for original paintings.
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Custom commissions and personalized pieces are non-refundable unless damaged in transit.
Reporting Issues
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You must notify us within 3 days of receiving your artwork if there is any damage or issue.
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Please send clear photographs of the artwork, packaging, and any visible damage along with your order details.
Return Process
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After your report, we will review and provide instructions if a return is approved.
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Returned artwork must be in its original condition, without any framing or alterations, and packed securely in the original packaging or a similar protective package.
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If the artwork shows signs of damage due to improper handling or repacking, refunds may be denied or reduced.
Return Shipping
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For damaged or incorrect shipments, we will cover or reimburse reasonable return shipping costs.
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For any other approved returns, the customer is responsible for shipping, customs duties, and insurance on returns.
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All returns must be shipped via a tracked and insured courier, and tracking information shared with us.
Refunds
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Refunds will be processed within 7 to 14 business days after we receive and inspect the returned artwork.
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Refunds will be made via the original payment method or as store credit, as agreed.
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Shipping charges, customs duties, and payment processing fees are non-refundable unless the return is due to our error.
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For international transactions, any currency conversion losses or bank fees are the buyer’s responsibility.
Damage During Shipping
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If you receive a package with visible damage, please document with photos before opening.
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Keep all packaging until the claim is resolved.
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We will assist in filing claims with the courier and work with you to resolve via replacement, repair, or refund.
Non-Returnable Items
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Custom or personalized artworks.
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Digital products.
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Items sold as final sale or under clearance.
If you have any questions or need assistance, please contact us at kunipofficial@gmail.com.